*Thank you for your trust throughout this beautiful diamond journey with us. Creating a memorial diamond is a delicate and complex process: examing the material, extracting the carbon from the ashes or hair of your loved one, purifying and refining the carbon, and growing it into diamonds you wish for and will adore. Certain critical and time-consuming steps may take weeks or even months, such as carbon purification, HPHT growth, polishing, colour-enhancing, and certifying(if needed) a fully grown rough diamond. We want to involve you as much as possible since we genuinely care about all your concerns. Our professional artisans and customer support team will take good care of your diamonds. We sincerely appreciate your patience and understanding. Please feel free to contact us if you have any concerns or inquiries about the progress of your order. Please email to cs.hk@everdear.co.